On April 25, 2024, a webinar was held as part of the “On Focus: Responsible Gaming” initiative, focusing on improving user experience. The speaker, Simon Vincze, Head of Sustainable and Safe Gambling at Casino Guru, shared insights from over 12,000 reports to online casinos. Using a representative sample from practice, he discussed strategies for minimizing signals of irregularities. Simon Vincze emphasized the importance of responsible gaming policies and the availability of self-exclusion and self-restriction options, highlighting their benefits for both players and operators.

A recording of the webinar is available on the YouTube channel of the Responsible Gaming Foundation: https://youtu.be/gYa5F17qviU?si=FGTKzzH3xVPppT8B