Over 60 professionals from the gaming industry discussed the subject of “Responsible gaming” during a Master class

“Responsible Gaming” Master class gathered more than 60 professionals from the gaming industry at Grand Hotel Millennium on 21st November in Sofia. The event was also attended by representatives of the National Revenue Agency, and it accompanies the Eastern European Gaming Summit (EEGS), which will take place on 23rd and 24th of November at Inter Expo Center in the Bulgarian capital.

Proven experts of internationally recognized organizations presented the topic thoroughly and with a practical focus. “Currently this subject is highly topical. It is of crucial importance that the synergy between industry, regulator and society is well balanced in order to provide the consumers healthy and regulated environment where all risks are minimized”, explained Rossi McKee, Chairman of the Board of Responsible Gaming Foundation, which is a partner of the Master class.

Honorary lector of the Master class was Pieter Remmers, Member of the EASG Board and the EEGS Advisory Board. Among the panelists was Anton Mihov, Executive Director of Palms Merkur Casino, and member of Responsible Game Foundation. The psychologists Marina Popova, family consultant of NDAGH, and Svetoslav Kirilov, ARAP Solidarnost, conducted workshops and discussed with participants typical cases of problem gamblers in the work of casino and game hall employees.

“On one hand, responsible gaming are good practices for preventing or reducing the harm of betting, and on the other hand, it is the informed choice to be in safe and supportive conditions”, said Pieter Remmers. The CEO of Palms Merkur Casino – Anton Mihov outlined some of the myths related to the industry and commended: “It is all about preventing and controlling the unreasonable gaming, the benefits of these actions are many and they affect the industry, customers, organizer, and society in its entirety. It is important to build mutual loyalty”.

Responsible Gaming Foundation was founded in 2015. The Master class is the third event within 2022, which the Foundation organizes on topics related to responsible gaming and prevention of gambling addiction.

The Eastern European Gaming Summit (EEGS) is held parallel with the Balkan Entertainment & Gaming Exhibition (BEGE) that will take place on 23rd and 24th November at Inter Expo Center, Sofia. EEGS is an initiative of Association of Gaming Industry in Bulgaria (AGIB) and within its framework a special module on responsible gaming will be presented.

The Master class was held with the sponsorship of Palms Bet.

“Thinking Outside the Box: Unconventional Solutions for Battling Online and Gaming Addictions”

Associate Professor Mariana Todorova, PhD

In the age we live in with technology dominating our lives as a presence, the fight against online addiction becomes a pressing concern. While traditional approaches certainly have their merits, there is now a wave of innovative and hitherto unknown measures emerging that promise to more effectively address these modern challenges. They are primarily aimed at the so-called “digital natives”, which are the generations around the new millennium (“millennials”, “X”, “Y”, “Z”). These are innovative methods that will not be so mainstream, but will treat or prevent online addiction by using the same digital technologies, but in a positive way.

One of these future services will be virtual reality therapy. Similar to the use of VR to overcome post-traumatic stress and relieve pain in people with severe or terminal illnesses, the technology can offer fascinating therapeutic methods that are much more successful in counteracting digital addiction. People struggling with this modern disease will enter VR environments where they will face and deal with the root causes of their addiction under the expert guidance of professionals.

Places and breaks for “digital detox. These locations will offer a break from the ever-present screens. They will provide a wide range of outdoor activities, relaxation practices and advice to help participants reconnect with technology, but on the spectrum of healthy use as a tool for work or recreation, without severe consequences.

As a new but rather massively threatening phenomenon, digital addiction will bring a new type of social responsibility in the private and possibly the public sector. These will be technological holidays. Progressive organizations will offer paid vacations during which employees will disconnect from all digital devices. Such downtime, showing the forgotten past, can effectively reduce technology burnout and addiction.

Digital Accountability Partners. What could be behind it? We all get a report from our cell phones about our screen time. Such digital addiction accountability partners may be AI-based applications. These digital “friends” will track the person’s screen time and online activity, such as reminders and suggestions to take breaks and switch to alternative and more beneficial activities.

Public spaces without technology. Designating public spaces, such as parks and libraries, as “technology-free zones” is also a fresh approach, which is already being implemented informally. In the future, more and more such methods will encourage people to turn away from the screen and enjoy social communication and interactions without technology. The concept of Tech-Lite Cafes and Restaurants is becoming more and more popular. These are cafes and restaurants that offer discounts to customers who leave their smartphones in designated lockers while dining. Thus, a full social life beyond technology is encouraged.

Digital art therapy. Through digital art, people will be able to express their emotions, experiences and inner struggles related to digital and gaming addiction.

Games and challenges without screen and digital technologies. Organizing mass analogue games where participants will compete to see who can stay offline the longest will also be a form of returning to pre-digital lifestyles.

“Mutual support” groups, but aided by artificial intelligence. Group psychotherapy for any type of addiction has long been known, but the new forms will be with chatbots that facilitate discussions, provide resources and offer emotional support to people struggling with addiction. In a more distant future, real psychologists will be assisted by AI avatars, providing them with therapeutic training or offering counseling and support to individuals through video calls or virtual reality. They will help remove potential barriers to traditional therapy where addicts are afraid to share about it with real therapists.

Parental controls, again assisted by artificial intelligence, can adapt to the behavior of children or young people, learning when and how to apply or not limit screen time and provide educational content during enforced breaks.

Unconventional measures like these could complement traditional approaches to tackle online and gaming addictions, promoting healthier digital habits and improving overall well-being.

The Responsible Gaming Foundation takes part in the initiative “European Responsible Gaming Week”

The Responsible Gaming Foundation takes part in the initiative of the European Gaming and Betting Association – European Responsible Gaming Week, which starts today and it will continue until 23rd of October.

Within the framework of the initiative, a number of trainings will be held, in which experts from all over the world will participate to share their experience in the gaming sector. Part of the topics to be addressed are: “Online consumer protection: How to promote a safer internet in the EU”, “Monitoring Customer Behaviour: Harnessing Data And Technology To Support Safer Online Gambling”, “Betting integrity and consumer protection”, etc.

RESPONSIBLE GAMING FOUNDATION HELD ITS SECOND TRAINING FOR 2022

The Responsible Gaming Foundation conducted another training for gaming professionals yesterday at the Black and White Club in the Grand Hotel Millenium Sofia. More than 50 people from the gambling industry attended the seminar led by experts from the Association for Rehabilitation of addicts “Solidarity” on “First symptoms of gambling addiction in players at risk. Techniques for intervention that lower the likelihood of developing a gambling addiction”. Lecturers were Svetoslav Kirilov, therapeutic director of “Solidarity” and Marina Popova, psychologist and family consultant at NILNAH.

“We think it’s crucial that the employees of casinos and gambling facilities to be well informed and trained on how to recognize the first signs of addiction among their customers. Therefore, we invited the professionals from Solidarity, whose expertise is unquestionable. The case study solutions that were presented throughout the training with the purpose of improving interpersonal skills were considered extremely helpful by the participants” said Milena Tsankarska, Executive Director of the Responsible Gaming Foundation.

During the training, various case studies were examined, through which real situations were “simulated”. The purpose of the real-life case studies was to help the attendees in the room to get a better grasp of the methods for recognizing the first signs of addiction.

“Responsible Gaming Foundation strives to keep up with the latest global trends in the responsible corporate behavior of the entertainment industry and, along with its partners, to provide quality and practically oriented content to industry professionals,” said Milena Tsankarska. “We hope that this workshop has been as valuable as possible for all participants. However, we do not intend to stop here. We have more events planned for the rest of the year!”, she added.

The Responsible Gaming Foundation presented its first training of the year in June, with the topic “Raising awareness and developing the skills of gambling and casino employees towards ensuring safe gaming.”

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The Responsible Gaming Foundation has launched its first training for the year

On June 15, 2022, the Responsible Gaming Foundation conducted its first training for the year, aimed at professionals involved in the casino industry. The topic was “Raising the awareness and skills of employees of gambling halls and casinos to ensure safe play.” The training was conducted by specialists at the Kanchelov Clinic and was aimed at teams in companies that are licensed under the Gambling Law and organize games both online and in traditional gambling halls and casinos. Psychologists conducted the event in two parts: a theoretical part with presentations, during which in continuous interaction with the participants various issues of responsible behavior in games through bets were discussed and also practical assignments on various cases in small groups for more effective assimilation. The training was conducted by specialists at the Kanchelov Clinic and was aimed at teams in companies that are licensed under the Gambling Law and organize games both online and in traditional gambling halls and casinos. Psychologists conducted the event in two parts: a theoretical part with presentations, during which in continuous interaction with the participants various issues of responsible behavior in betting games were discussed and also practical part with assignments on various cases in small groups for more effective assimilation. The solutions to the cases discussed by the groups received feedback from psychologists in order to improve the skills in working with people and were identified by the participants as extremely useful. The topic of gambling addiction is often overlooked, but it is important for employees in the industry and therefore all necessary actions are taken to reach a wide range of industry professionals and consumers. “There is not much talk about this issue, because those affected are trying to hide the problem or deal with it themselves, which in most cases is not productive,” said Milena Tsankarska, executive director of the Responsible Gaming Foundation. She specified that the saturated advertising messages, which appear on all communication channels, increase the need for training for adequate behavior of the teams that work directly with the end customers of the sector. “Among the goals of the Foundation is to inform the public, to point out to vulnerable people the ways, methods, channels through which they could receive professional help. Fortunately, the percentage of people who tend to develop gambling addiction is not high, but it exists anyway,” added Milena Tsankarska. She clarified that the topic is live and present and there is a lack of sufficient information, as well as purposeful work on it, which explains the great interest in the first training this year. “We are preparing the next course in September,” said Milena Tsankarska.