A Webinar with Dr. Maris Catania on Responsible Gaming brought together professionals from the gaming industry

 On November 7th, the Responsible Gaming Foundation hosted a successful webinar featuring Dr. Maris Catania, a leading expert in responsible gambling and Senior Safer Gambling Consultant at SG:certified. You can watch the recording on our YouTube channel: https://youtu.be/7AXg3LMPGjE

With over fourteen years of dedicated experience in safer gambling, Dr. Catania explored how to make Responsible Gambling (RG) a benefit rather than a burden for organizations. Her work at SG:certified focuses on designing and delivering cutting-edge training programs and regulatory solutions to empower gambling operators and regulators to meet their responsible gambling, compliance, and sustainability goals. The session saw participation from numerous industry specialists and provided invaluable insights into proactive RG strategies, fostering safer and more positive customer experiences while enhancing business outcomes.

Dr. Catania emphasized the importance of adopting a human-centered approach to RG. While operators may recognize signs of gambling problems, empowering customers to make informed choices is crucial. Instead of abruptly closing accounts, which can lead to hostility, contacting customers directly can help them self-exclude voluntarily. This method builds trust between the operator and the customer, illustrating how proactive RG strategies improve overall customer satisfaction.

Dr. Catania highlighted that detecting early signs of problem gambling fosters meaningful relationships with customers. By offering personalized advice and tools such as setting limits, blocking certain products, and opting out of promotions, operators can help customers manage their gambling habits effectively. This creates a stable relationship based on trust, allowing customers to feel more comfortable discussing their behaviors and seeking help when necessary.

The presentation also covered academic insights and research implementation in responsible gambling, discussing how understanding problematic play can inform better practices. Key topics included the impact of deposit limits on retention and the significance of voluntary self-exclusion as a proxy measure for problem gambling.

The webinar offered a clear vision of how responsible gambling can be integrated into business strategies, turning RG into a competitive advantage. SG:certified’s mission aligns with this vision, providing a centralised regulatory platform that supports gambling operators and regulators in their sustainability journey. With access to assessments, training, and benchmarks, SG:certified empowers organisations to achieve their responsible gambling, ESG, and CSR certification goals effectively. Dr. Catania’s extensive experience made this session a valuable learning experience for all professionals in the gambling sector. By adopting proactive measures, detecting issues early, and fostering trust-based relationships, attendees learned how responsible gambling can elevate the entire industry while benefiting both players and operators.

What are the gambling regulations in Eastern Europe: Insight by Rossi McKee

Rossi McKee discussed regional gambling regulations at SiGMA East Europe in Budapest during her participation in a panel discussion focused on responsible gaming practices. Mrs. McKee, a prominent advocate for responsible gaming and the Founder of the Responsible Gaming Foundation, shared her insights on the evolving regulatory landscape across Eastern Europe and the Balkans.

During the discussion, McKee provided an in-depth analysis of the recent regulatory changes, with a particular focus on Bulgaria’s new legislation, which imposes significant restrictions on gambling advertising. She emphasized that these changes are indicative of a broader trend towards stronger player protection measures across the region. “When implementing regulations especially concerning the safer gambling measures and player protection the specifics of the local market should be taken into account,” Rossi McKee noted.

Mrs. McKee went on to share insights into how these regulatory developments are shaping the future of the gaming industry in the region. She stressed the importance of operators proactively integrating responsible gaming practices into their business models, not only to comply with regulations but also to build long-term trust and loyalty among players.

In her discussion, McKee highlighted the ongoing work of the Responsible Gaming Foundation in Bulgaria. The Foundation has been instrumental in supporting operators through these regulatory transitions, offering resources and guidance on implementing responsible gaming measures. Initiatives such as the “On Focus: Responsible Gaming” campaign have been particularly impactful, helping operators align with new regulations while maintaining a focus on player protection.

The panel also explored how similar regulatory frameworks could be effectively adapted across different cultural contexts in Eastern Europe and the Balkans. The discussion underscored the importance of collaboration among regulators, operators, and industry stakeholders to ensure that responsible gaming becomes an integral part of the industry’s growth strategy.

How the Brain Tricks Us: Cognitive Addictions and Gambling

Gaming and gambling addiction are complex phenomena influenced by various psychological factors. Daniel Kahneman and Amos Tversky, pioneers in the field of behavioral economics, have studied in detail how cognitive biases affect human decision-making. Their work provides important insight into why people may develop addictive behaviors in gaming and gambling. This article explores how specific biases, as identified by Nobel laureate scientists, contribute to people’s vulnerability to gambling addiction.

Understanding Cognitive Biases

Cognitive biases are systematic patterns of deviation from rationality in judgment that cause people to make illogical or suboptimal decisions. Kahneman and Tversky’s research highlights multiple tendencies, but some of those responsible for gambling addiction include the availability heuristic, the illusion of control, and loss aversion.

Availability Heuristic

The availability heuristic is a mental shortcut that relies on immediate examples that come to mind when evaluating a topic, concept, method, or solution. In the context of gaming and gambling, players often remember recent wins more vividly than losses, which distorts their perception of the probability of winning. Wins are always more memorable and accessible in the player’s mind, leading to an overestimation of their frequency and an increased tendency to take excessive risks.

Illusion of Control

The illusion of control is the tendency for people to overestimate their ability to control events. In gambling, this occurs when players believe they can influence the outcome of games through skill or strategy. For example, dice players may roll the dice in a specific way to “control” the outcome, or slot machine players may believe they can influence results by timing their button presses. This false sense of control can encourage persistent risk-taking behavior as players believe they can ultimately reverse their luck through their actions, thus perpetuating the addiction.

Loss Aversion

Loss aversion refers to people’s tendency to prefer avoiding losses to acquiring equivalent gains. This bias is particularly strong in the context of gambling and gaming, where the pain of losing money or game assets is felt more acutely than the pleasure of winning. Gamblers often chase their losses by taking riskier bets to recoup them, a behavior known as “loss chasing.” This cycle of loss aversion can lead players deeper into addiction as they seek to mitigate their losses.

Confirmation Bias

Confirmation bias is the tendency to seek, interpret, and remember information in a way that confirms one’s preconceptions. Gamers may selectively recall their wins and ignore their losses, reinforcing their belief that they are more successful than they really are. Such selective memory strengthens their commitment to continue playing, as they believe that their strategy or luck will eventually pay off. This unrealistic perception of game outcomes reinforces addiction.

Anchoring Effect

The anchoring effect is the tendency to rely heavily on the first information encountered (the “anchor”) when making decisions. In gambling, an initial win or first big payout can serve as an anchor, setting unrealistic expectations for future results. Players may continue to bet with the belief that such winnings will come at any time, even after subsequent losses.

Conclusion

Kahneman and Tversky’s work on cognitive biases sheds light on the psychological mechanisms that contribute to gambling addiction. Understanding these biases—such as the availability heuristic, illusion of control, loss aversion, confirmation bias, and the anchoring effect—can help develop more effective interventions and support systems for those struggling with addiction. By recognizing and addressing these phenomena, people can make more informed decisions and reduce the power of addictive behaviors.

EGBA announces the dates for this year’s European Safer Gambling Week

The European Gaming and Betting Association (EGBA) has announced the dates for this year’s European Safer Gambling Week, which will take place from 18 to 24 November 2024.

European Safer Gambling Week is an annual awareness-raising event on safe gambling in Europe. Organised by the EGBA, the initiative serves as a platform to promote discussions on player protection between operators, regulators, organisations that support problem players and experts on the matter.

This year will be the fourth edition of the initiative, which will be accompanied by a social media campaign and a number of seminars. They will aim to raise awareness about safe gambling, and discuss the best practices and the latest scientific research.

“The initiative is an important part of EGBA’s commitment to raise awareness of safe gambling and promote a strong culture of player protection in Europe. This year, we aim to reach even more Europeans with safer gambling tips and messages and bring together a diverse range of stakeholders for a week full of meaningful discussions about the future of player protection,” said Maarten Hayer, Secretary General of EGBA.

More information about the initiative can be found here.

Interdependence between the use of harmful substances and behavioral addictions

Addiction is a multifaceted phenomenon that encompasses both substance addictions (alcohol, drugs, cigarettes) and behavioral addictions (online and gaming). Understanding the interrelationships between these different forms of addiction is critical to developing effective prevention and treatment strategies. Overcoming substance addictions will greatly reduce the risk of online and gaming addictions and leave the enjoyment of moderate gaming.

Common underlying mechanisms:

Neurobiological pathways:

Dopamine reward system. Both substance use and behavioral addictions involve the brain’s dopamine reward system. Activities such as alcohol consumption, drug use, smoking, online time, and gaming trigger the release of dopamine, creating a feeling of pleasure that can lead to addictive behavior.

Genetic predisposition. Genetic factors can predispose individuals to both substance and behavioral addictions. Variations in genes related to neurotransmitter systems, such as those affecting dopamine and serotonin, can increase susceptibility to multiple forms of addiction.

Psychological factors:

Coping Mechanisms. Individuals often turn to substances or addictive behaviors as coping mechanisms for stress, anxiety, depression, or trauma. The temporary relief provided by these activities can reinforce their use and lead to addictions of a different nature. Impulsivity and obsessiveness. High levels of impulsivity and compulsivity are common traits in individuals with addictions. These traits can drive the pursuit of immediate rewards, whether through substance use or gaming.

Influence of environment:

Peer pressure and social networks. Social environments that normalize or stimulate substance use can also encourage online or gaming addiction. Peer pressure and social acceptance play a significant role in initiating and maintaining these behaviors.

Concomitant factors:

Mental health disorders:

Dual diagnosis. Many people with substance use disorders also suffer from behavioral addictions, and vice versa. Conditions such as depression, anxiety, and attention deficit hyperactivity disorder are common in people with multiple addictions, complicating treatment and recovery.

Self-healing hypothesis. People with untreated mental disorders may use substances or engage in addictive behaviors to self-medicate, leading to a cycle of addiction and deteriorating mental health.

Socio-economic status:

Economic stress. Financial difficulties can drive people to use substances and games as escape mechanisms or perceived solutions to their problems. Economic stress is both a cause and effect of addiction.

Education and employment: Lower levels of education and unstable employment are associated with higher rates of addiction. Conversely, addiction can lead to job loss and educational failure, perpetuating a cycle of socioeconomic disadvantage.

Examples

Alcohol use, for example, can lower inhibitions and impair judgment, increasing the likelihood of risky gambling behavior.

Stimulant use can temporarily and falsely improve focus and prolong gaming sessions, creating a symbiotic relationship between drug use and gaming addiction. The temporary cognitive enhancement provided by stimulants can lead to increased online engagement, which further reinforces addictive behavior.

The ritual combination of smoking and online gaming may become a coping mechanism for work-related stress, leading to increased dependence on both activities.

Smoking and online gaming can be intertwined through associative learning, where the act of smoking becomes a stimulus for gaming and vice versa. This interdependence highlights the role of environmental cues and routine behavior in maintaining addiction.

Conclusion

The interrelationships between substance use and behavioral addictions are complex and multifaceted, involving neurobiological, psychological, and environmental factors. Addressing these interrelated forms of addiction requires holistic approaches that take into account common underlying mechanisms and co-factors. Effective prevention and treatment strategies must include mental health support, socioeconomic stability, and tailored interventions to break the cycle of addiction and promote recovery. By understanding and addressing these interrelationships, we can better support people struggling with multiple forms of addiction.